eGrants is a digital platform that brings together communities, businesses, donors and government organizations for Ukraine's development through a transparent system of grants and funding. The platform helps:

• Donors to publish funding programs
• Businesses and organizations to find development opportunities
• Communities to receive support for projects
• Consultants to offer their services

Yes! Registration and use of the platform is completely free for all users. We do not charge commissions for publishing programs or viewing content.

The platform is available for:

• Donors — international and Ukrainian organizations providing grants
• Businesses — small, medium and large enterprises
• Communities — territorial communities of Ukraine
• Consultants — specialists in project writing and grant management
• State bodies — ministries, agencies, state enterprises

The platform is available in Ukrainian and English. You can switch languages in the top right corner of the site. Most content is available in both languages for an international audience.

Viewing funding programs is available without registration. To create a profile and publish content, registration and verification by an administrator is required (usually takes 2-5 business days).

The registration process is simple:

1. Click "Sign In" or "Register" in the top corner
2. Choose registration method:
   • Google OAuth — quick registration through Google account
   • Email and password — standard registration
3. Fill in required fields:
   • First and last name
   • Email
   • Password (minimum 8 characters)
   • Organization type (role)
   • EDRPOU — your organization code (required)
4. Confirm email (letter will arrive at the specified address)
5. Fill in organization profile

EDRPOU is a unique organization code in the Unified State Register of Enterprises and Organizations of Ukraine. It is needed for:

• Verification of your organization's authenticity
• Prevention of profile duplication
• Ensuring transparency and trust on the platform

Important: Each EDRPOU can only be registered once. If your organization is already registered — you will see the administrator's contacts to join.

No, EDRPOU is mandatory for all types of organizations. This guarantees transparency and prevents creation of fake profiles. Exception — individual consultants can use IPN (individual tax number).

If you forgot your password:

1. Go to the login page
2. Click "Forgot password?"
3. Enter your email
4. Check your email — you will receive a letter with a password reset link
5. Follow the link and create a new password

Note: The link is valid for 1 hour from the time of sending.

For additional security, you can enable 2FA:

1. Go to Settings → Security
2. Click "Enable 2FA"
3. Choose method:
   • Email 2FA — code is sent to your email
4. Confirm settings by entering the code

The platform supports 6 profile types:

1. Business — commercial organizations, enterprises
2. Donor — organizations providing grants and funding
3. Consultant — project writing specialists
4. Community — territorial communities of Ukraine
5. State Body — ministries, agencies
6. State Enterprise — state-owned enterprises

After registration:

1. Go to Settings → Profile
2. Fill in required fields:
   • Organization logo (recommended minimum 300x300px)
   • Full organization name
   • Short organization name
   • Description of activities (minimum 50 words)
   • Contact information (email, phone)
3. Fill in recommended fields (increases trust):
   • Website
   • Social networks
   • Location (region, community)
   • Additional information (depends on profile type)
4. Click "Save"
5. Profile is automatically sent for moderation

Moderation timelines:

• Organization profiles: 2-3 business days
• Funding programs: 3-5 business days
• Urgent review: possible upon request for critically important programs

You will receive a notification by email when the profile is reviewed.

If your profile is rejected:

1. Go to Settings → Profile
2. You will see a red message with the reason for rejection
3. Read the administrator's comments carefully
4. Fix the specified errors:
   • Add missing information
   • Improve description quality
   • Upload better images
   • Correct contact details
5. Click "Save"
6. The system will automatically submit the profile for re-moderation

Note: You can view the history of all rejections and administrator comments.

Updating profile:

1. Go to Settings → Profile
2. Edit the required fields
3. Click "Save"

Important: If your profile is already verified, after editing it goes back for moderation. Until verification is complete, updates will not be publicly visible.

No, each organization (EDRPOU) can only have one profile. This ensures transparency and prevents duplication. If you want to change your profile type — contact support.

Funding programs can only be created by users with the Donor role. If you are a business, community or consultant — you can view programs but not create them.

Program creation process:

1. Go to My Programs → Create Program
2. Fill in required fields:
   • Program name (in Ukrainian)
   • Program description — detailed description of goals and objectives
3. Fill in recommended fields:
   • Program cover image
   • Status (open, urgent, closed)
   • Application deadline
   • Funding (min/max amount, currency)
   • Project duration
   • Economic sectors
   • Geography (regions)
   • Who can apply
4. Fill in detailed sections:
   • Selection criteria
   • Funding
   • Supported activities
   • How to apply
   • Evaluation criteria
   • Required documents
   • Reporting
   • Contacts and support
   • FAQ
5. Add documents (templates, instructions — up to 10 files)
6. Click "Save as draft" or "Submit for review"

Program statuses:

• Draft:
  • Visible only to you
  • Can be edited
  • Does not go through moderation
  • Use for gradual filling
• Under Review (Verification):
  • Program submitted for moderation
  • Visible to you and administrators
  • Editing is blocked
  • Awaiting administrator decision (3-5 days)

Publishing a program:

1. Program must be approved by administrator (Approved status)
2. Go to My Programs
3. Find the approved program
4. Click "Publish" button
5. Program becomes visible to all platform users

Note: You can unpublish a program at any time ("Unpublish" button).

Editing a published program:

1. Go to My Programs
2. Click "Edit" next to the desired program
3. Make changes
4. Click "Save"
5. Program is automatically unpublished and goes for re-moderation
6. After approval, you can publish the updated version

Closing a program:

1. Go to My Programs
2. Find the program
3. Click "Edit"
4. Change status to "Closed"
5. Click "Save"

The program remains visible on the platform, but users see that application acceptance is complete.

Adding documents:

1. When creating or editing a program, scroll to the "Documents" section
2. Click "Upload file"
3. Select a file from your computer (PDF, DOC, DOCX, XLS, XLSX)
4. Maximum file size: 10 MB
5. You can upload up to 10 files

Recommended documents:

• Application template
• Filling instructions
• Project budget
• Reporting form
• Grant agreement

Program statistics:

1. Go to My Programs
2. Click on a program
3. Scroll down to the "Analytics" section

You will see:

• Number of views — how many times the program was opened
• Reading time — automatically calculated based on text
• Creation and update date

Most common reasons for program rejection:

• Insufficient information about selection criteria
• Missing contact details for support
• Unclear financial terms
• Unrealistic deadline
• Missing description of how to apply
• Text quality (grammatical errors, illegibility)

The administrator always specifies a specific reason for rejection. Read the comment, fix the remarks and resubmit.

The platform works in all modern browsers:

• Google Chrome — recommended (version 90+)
• Mozilla Firefox — version 88+
• Safari — version 14+
• Microsoft Edge — version 90+

Note: Internet Explorer is not supported.

Possible reasons:

• Slow internet — check connection speed
• Outdated browser — update to the latest version
• Many open tabs — close unnecessary ones
• Server issues — wait a few minutes or refresh the page

If the problem persists — write to us: info@egrants.com.ua

Check:

• File size:
  • Images — maximum 5 MB
  • Documents — maximum 10 MB
• File format:
  • Images: JPG, PNG, WebP, GIF
  • Documents: PDF, DOC, DOCX, XLS, XLSX
• Internet connection: make sure it is stable

If the error persists — send a screenshot of the error to info@egrants.com.ua

This is a security feature. Automatic logout occurs:

• After 30 minutes of inactivity — to protect your account
• After 24 hours — maximum session duration
• When closing the browser (if you did not enable "Remember me")

How to stay logged in longer:

• When logging in, enable the "Remember me" checkbox
• Don't close the platform tab
• Periodically perform actions on the site

Changing language:

1. Click the language icon in the top right corner
2. Select language:
   • 🇺🇦 Ukrainian
   • 🇬🇧 English
3. The page will automatically reload with the new language

Note: Language choice is saved in your settings.

You can contact us:

• Email: info@egrants.com.ua
• Address: Ukraine, 01033, Kyiv, Korolenkivska Street, 3, office 703
• Response time: within 2 business days

Contact topics:

• Technical support
• Moderation questions
• Content complaints
• Appeals of decisions
• Improvement suggestions

Response times:

• General questions: 1-2 business days
• Technical issues: within a day
• Content complaints: 1-2 business days
• Moderation appeals: up to 5 business days

Note: Support does not work on weekends and holidays.